The company THNM GROUP OE (VAT No. 801807760, Company Registration No. 163720003000), based in 144 G’ Septemvriou, Athens, is the Administrator of the website https://myndfultalk.com/ and the corresponding mobile app named MyndfulTalk (hereinafter referred to as “the Company”), which is incorporated and operates under Greek law and is managed by it. These terms and conditions apply to both “Users/Beneficiaries” and “Specialists” cooperating with the Company to provide their services through the Company’s infrastructure and available means. If you wish to access and use the website and services of MyndfulTalk, you must carefully read these terms and conditions of use. By accessing or using the software of MyndfulTalk, as well as by selecting the relevant field indicating your acceptance of the terms, you enter into the Sales Agreement with the Company. These terms and conditions govern the access and use of the MyndfulTalk software by any natural or legal person (“User/Beneficiary”), regardless of their status as a visitor or registered user. If you do not accept any of the terms of the Agreement, including the Privacy Policy, you must immediately stop accessing the MyndfulTalk website and using its Services. In order to use the Company’s Services, it is necessary to accept the Terms and Privacy Policy.
Article 1 – Definitions
1. “User/Beneficiary” refers to any individual, freelancer, or legal entity who visits the Company’s Website and purchases or uses the services offered, including the customer who has acquired a subscription package to access and use the platform, through which
they interact with one of the available “Specialists,” “Partners.”
2. “Software” refers to the entire set of online and mobile applications owned by the Company and used by the Users, including collaborating Consultants, to provide or receive advisory services, as applicable. The Software may be accessible or available via various websites, devices, and other technological means.
3. “User’s Personal Account” refers to the personal profile obtained by the user/beneficiary upon registration on the MyndfulTalk Website, which provides access to the Company’s services, enabling communication with the Specialists/Partners and use of the features of the Company’s Website.
4. “Specialist/Partner’s Personal Account” refers to the personal profile obtained by the Specialist/Partner upon registration on the MyndfulTalk Website, providing access to the Company’s Website to offer advisory services to Users/Beneficiaries.
5. “Synchronous Service Provision” refers to the provision of health, mental health, and well-being services via the internet, where Users/Beneficiaries have the ability for direct (synchronous) communication with the PARTNERS through video conferencing. In other words, the bidirectional communication between the Partner and the User/Beneficiary is conducted in “real time.”
6. “Asynchronous Service Provision,” “Digital Support Goods” refers to the provision of advisory services via the internet, where Users/Beneficiaries do not have the ability for immediate communication with the PARTNER. The content is digital and provided to the User/Beneficiary either at the start of the service registration or gradually depending on their progress. This includes psychoeducational videos, recorded workshops, guided exercise recordings/podcasts, digital self-help books, evaluative digital tools, automated personalized support plans, etc. The content may be the property of the Company or the Specialist/Partner, who shares it via MyndfulTalk and agrees to its distribution with the Company’s logo.
7. MyndfulTalk Services refers to the entire range of consulting and mediation services provided by the Company between Users/Beneficiaries and Partners/Specialists, aiming to facilitate communication between them and the use of the Software for conducting online sessions. Through its online platform, the Company offers multidisciplinary services in the fields of health, mental health, and well-being, as well as digital goods owned by the Company for a fee. At the same time, it offers Partners the opportunity to sell their own services to Users/Beneficiaries, which may include assessments, therapeutic interventions, wellness services, and/or digital goods. Moreover, the Company aims to inform Users/Beneficiaries about mental health issues by publishing relevant articles from the collaborating health professionals.
8. “Partner,” “Specialist” refers to the individual, freelancer, or legal entity (with a valid professional license) providing services related to health promotion, hygiene, safety, mental health, and well-being, who uses the Company’s Software to offer advice, guidance, information, or any other form of observation or service to the Users, in accordance with the terms and conditions of this Agreement.
Article 2 – Conclusion of Sales Agreement and Use of Account
The conclusion of the Agreement takes place upon your registration on the MyndfulTalk website and becomes effective once you select a Specialist/Partner to schedule your first session. The Company reserves the right to refuse your registration and the conclusion of the Agreement at its discretion, particularly if you have violated the Terms and Conditions or other legal provisions.
By accepting the Terms and Conditions and confirming that you have read the Privacy Policy, you enter into the Agreement for the use of MyndfulTalk’s software and the Company’s Services, including the ability to schedule Sessions and connect with “Specialists” and “Partners.”
For the conclusion of the Agreement and the use of MyndfulTalk’s software and Services, the User/Client must have full legal capacity. If the User/Client is a minor or lacks full legal capacity, access and use of the Software and Services is only allowed with the consent of their legal representative, who bears full responsibility for any action taken within this Agreement. The Company shall bear no liability, at least until such time as it becomes aware thereof, in the event that a minor registers on the platform and uses the software or any digital goods without the consent of their legal representative.
Registration and account creation require the entry of a valid email address and password, both from users and the specialists providing their services through the platform. These are necessary for accessing the Account. The completion of the registration process constitutes an explicit and unconditional declaration of acceptance of the terms of use and the privacy policy. The User is required to provide accurate and complete information during registration and to update it promptly in case of any changes. The Company bears no responsibility for any damages arising from the provision of inaccurate or false information which cannot check. Account usage is permitted only to individuals over 18 years old or, in the case of minors, with the consent of a parent or guardian. If the service is provided to a minor, the special consent form must be filled out and signed by the guardian or the individual with parental responsibility and care of the minor.
In case of divorce or litigation or dispute, both parents’ consent is required if both retain parental responsibility for the child/adolescent before the sessions can begin, unless a court ruling or a decision from another competent authority states otherwise.
In case of a breach of the Terms or unjustified cancellation of Sessions, the Company reserves the right to suspend or deactivate the Account. The User may request the cancellation of their Account at any time via email: info@myndfultalk.com, and cancellation will be completed within 10 business days.
The Agreement provides for the provision of Services through the Platform for organizing Sessions with MyndfulTalk’s partnering Specialists, managing the Account, and using other features of MyndfulTalk, if available. MyndfulTalk facilitates the conclusion of an Agreement between the User and the Specialist/Partner for the provision of these services.
The order of a Session via MyndfulTalk does not create a contractual relationship between MyndfulTalk and the User, but only between the User and the Specialist/Partner with whom the “Agreement with the Specialist/Partner” is concluded.
The agreement between the Client and the Specialist/Partner is formed by sending the order to book the Session and making the payment. The Client agrees that the advice and recommendations of the Specialist/Partner during the Session do not replace the User/Client’s decisions and their will regarding their personal issues.
MyndfulTalk provides the ability to search for Specialists/Partners and rank them based on various criteria. Users/Clients can choose the Session they wish and pay through the MyndfulTalk website. Once the payment is made, the User/Client receives confirmation of the order and the Session. The session takes place via the Zoom application, and the User may choose the format of the Session (text, audio, audio-video). The session lasts 45 minutes for individual sessions, 75 minutes for couples therapy/parental counseling/family therapy, and 90 minutes for group sessions.
The platform provides the ability to change the Specialist/Partner if desired. In this case, the necessary information will be requested, which will be evaluated by the platform in combination with other parameters such as the availability of psychologists and their suitability, in order to refer you to the appropriate Specialist/Partner. If the Specialist/Partner you are connected with does not have availability or has temporarily or permanently ceased their cooperation with the Company, the Company will connect you with a new Specialist/Partner and inform you via email.
The User/Client commits to providing truthful, accurate, and complete information during registration on the Company’s website. The User/Client assumes responsibility for updating and maintaining the accuracy of their details, ensuring the correct recording of their data. If the Company detects false or inaccurate information, it may suspend or discontinue the use of its services.
The User/Client and Specialist/Partner agree to maintain the confidentiality of the login details (username, password) and assume full responsibility for any activities carried out through their account. The User/Client shall not share their login information with third parties.
The Company is not responsible for the cancellation or change of appointments scheduled between the User/Client and Specialist/Partner via the MyndfulTalk website, nor for any problems arising from communication or use of its services, unless they result from the Company’s exclusive negligence or fault. Furthermore, Users have the option to obtain discount coupons for MyndfulTalk services or subscribe to a monthly subscription, which includes prepaid sessions for each month. The subscription can be canceled at any time, with any unused prepaid sessions carried over to the following month.
In case of poor service delivery by the Specialist/Partner, the User/Client has the right to request a replacement Session. Complaints and grievances are managed via the email address info@myndfultalk.com.
The information disclosed during the Session is considered confidential, and the Specialist/Partner is obliged to maintain confidentiality according to applicable law and the ethical code of their profession. However, this obligation is limited if the Specialist/Partner is required to report the possibility of or commission of a crime according to the Criminal Code to the relevant authorities.
The technical requirements for participating in the Session include (1) an internet connection with a speed of at least 48 kb/s, fully covered by VDSL-type connections such as 50 VDSL, which offers significantly higher speeds, and (2) a compatible browser. The User/Client is responsible for ensuring their connection and equipment and bears the connection costs.
During the use of the Company’s services, the User/Client commits to complying with general legal regulations, respecting intellectual property rights, and refraining from offensive or harmful actions. Additionally, the User/Client assumes responsibility for keeping their contact details updated and for any violation of their obligations.
The Company is not liable for internet connection issues, telecommunications services, or actions by third parties during the use of its Software. Furthermore, the Company is not responsible for any damages resulting from misuse or external causes, such as force majeure or interruption of services by third parties or the Specialist/Partner.
The User/Client is responsible for compensating the Company for any claims arising from the violation of their obligations.
Article 3 – Changes to the Terms of Use and Privacy Policy
The Company complies with the provisions of Regulation (EU) 2022/2065 on the Digital Services Act (DSA), as applied in Greece through law 5099/2024, Ministerial Decision 37997/15.5.2024, and the relevant legal framework for consumer protection and Users/Clients may contact the Company for related matters via email at info@myndfultalk.com in either Greek or English. This Agreement is governed by Greek law, and the Company reserves the right to unilaterally modify these Terms and Conditions as well as the Privacy Policy. Any modifications will take effect fifteen (15) days after their publication on the Platform, unless the User exercises their right to terminate the Agreement within the aforementioned period. Otherwise, the modifications will be deemed to be accepted silently. The date of the last update of each document is clearly stated at the beginning of the document, and any modifications to the above will take effect from the time they are published on the Company’s website, mobile app, or any other medium through which the Company provides its services. The Company may notify users of such modifications through one or more of the following methods: sending an informational email, in-app notification for mobile devices, posting an announcement on the website, or any other communication method deemed appropriate. Users bear the sole responsibility to regularly check the Terms of Use and the Privacy Policy to ensure they accept any modifications. Continuing to use the Company’s services after any modification takes effect constitutes an explicit and unconditional acceptance of the revised terms.
Article 4 – Obligations & Responsibilities of All Users of the Company’s Services
The User/Client and the Specialist/Partner are committed to using the means provided by the Company in a lawful manner and not to engage in any activities that may constitute a criminal offense, cause civil liability, or violate any applicable law. Any action that violates the rights of the Company or any third party, either through the MyndfulTalk website or by other means, is prohibited. The User/Client and the Specialist/Partner are obligated not to take actions that may hinder the operation of the means provided by the Company to facilitate its services. The use or dissemination of malicious software, the use of robots or other tools for the purpose of damaging or obstructing the functioning of the Platform or any other medium of the Company is prohibited. The dissemination or use of illegal, threatening, offensive, racist, or any other material that may lead to criminal action or infringe on intellectual property rights or the rights of third parties is prohibited. The publication of confidential or personal information in any form is prohibited. The User/Client and the Specialist/Partner are responsible for the files they receive via the Platform. Before downloading, opening, or using any file, they must check it for potential viruses or malicious software using the appropriate tools available to them. The Company is not responsible for any damage resulting from the dissemination of viruses or other harmful software caused by the actions of users/clients or Specialists/Partners. Sharing contact information (e.g., email, phone, Skype, Facebook, MS Teams, Google Meet, etc.) is prohibited. Communication between the Specialist/Partner and the User/Client must be exclusively through the corporate email assigned to each Specialist/Partner at the start of their cooperation with the Company. The Company is not responsible for any data leakage or damages in the case of communication outside the secure infrastructure of the website. The User and the Client agree to use the platform only for personal purposes and not on behalf of a third party. Any professional or other use of the platform beyond the agreed-upon use for providing advisory services is strictly prohibited. Recording or transferring the contents of communication (chat, audio, video calls) taking place via the platform to external locations or other devices is prohibited. The Company provides the necessary technologies to ensure the privacy of conversations and is not responsible in the case of information leakage due to violation of these terms. The User/Client and the Specialist/Partner agree not to use the platform for advertising purposes or to promote third-party products or services. The sending of unsolicited messages or using the platform for commercial purposes without the explicit consent of the Company is also prohibited. Finally, Users/Clients and Specialists/Partners have the ability to contact a specialized partner of the Company to resolve technical or operational issues related to the use of the website and the connection of the User/Client or Specialist/Partner to their personal profile or the connection to the software used for sessions. It is explicitly clarified that this partner is not a healthcare professional and does not provide any form of advisory or support service, but their role is strictly technical and supportive.
Article 5 – Purchases – Payments – Subscription/Discount Packages
The purchase of services/digital goods can be made through the website https://myndfultalk.com/ or by making a purchase request via phone at +30 2103000174 or via email at info@myndfultalk.com. Any adult consumer who wishes to personally acquire the services offered by MyndfulTalk can make the purchase.
Before submitting the booking form for an appointment on the website https://myndfultalk.com/, the User/Recipient will receive a special link to review the terms related to the provision of the services they wish to acquire, and then selects the activation of the relevant icon (indication) “I have read and agree to the Terms and Conditions.” By checking this box, the consumer explicitly declares that they have received clear and understandable information regarding the key features of the services/digital goods being offered, prior to submitting the booking form.
The basic features of the services/products are described in detail on the webpage of each service/product available for sale. The consumer is responsible for checking every relevant feature before submitting their order, in order to avoid any doubts regarding the characteristics and properties of the services. The company bears no responsibility in case the consumer failed to obtain adequate information about its identity, the total price of the services, the payment arrangements, the deadline within which the Company is required to provide the services, and the terms, deadline, and procedures for exercising the right of withdrawal, according to Article 3z paragraph 1 of Law 2251/1994.
The appointment booking or digital product order is considered accepted once the consumer receives a status update of the order with the indication “Appointment Confirmation” or “Order Registration Confirmation.” The status of the appointment or order is continuously updated as changes occur in the management of it.
The consumer must log into their personal account and check the appointments displayed in the panel, noting the date and time of the appointment as well as its status. The “approved” status means the appointment has either occurred or will occur on the specified date. The “canceled” status means the appointment has not occurred or will not occur. If either the User/Recipient or the Specialist/Partner cancels, they must inform the Company either by phone at +30 2103000174 or via email at info@myndfultalk.com, and the Company will mark the status as “canceled.”
The Company reserves the right to modify, renew, or withdraw services/goods from its website without prior notice to the User/Recipient.
During the order processing (only for digital goods), the availability of the provided goods is checked. If available, the order will be confirmed via email to the consumer. If the goods are unavailable, the Company will contact the User/Recipient via phone or email to offer the option of modifying, changing, or canceling the order. If contact cannot be established with the consumer, the order will be automatically canceled within three days.
Order confirmation is done via an electronic message sent to the consumer, which includes the order information and cost. The order is considered binding, and the contract is deemed concluded and creates claims for the parties (User/Recipient – Company) only upon receipt of the electronic message with the subject “Your order has been completed.” The status of the order is continuously updated as changes occur during its management. The consumer is required to check the status of their order and immediately notify the Company in writing of any errors in the order, otherwise, the details in the Order Confirmation will apply to the sales contract. The consumer may request an update on the status of their order via phone at +30 2103000174 or via email at info@myndfultalk.com.
Typographical or mechanical errors that may display incorrect prices for services or digital goods do not bind the Company, in accordance with the basic principles of good faith and commercial practices.
The Company reserves the right to change prices at any time without prior notice to consumers. The consumer must prepay the amount for the services/goods they ordered via bank deposit (applicable only for phone bookings, with the customer bearing interbank charges) or by using a credit or debit card through the payment platform on the website https://myndfultalk.com/. To ensure payment security, the Company partners with the payment service provider, Stripe. The Company does not store personal details regarding electronic payments, as all data is transmitted and processed through Stripe’s secure infrastructure. For more information about Stripe’s data protection policy, please refer to the respective page at https://www.stripe.com/en-gr/privacy. The consumer may withdraw from the purchase contract for the service within fourteen (14) days from the date of conclusion, by completing and submitting the withdrawal request, which will be sent to their email upon request.
The refund of the amount due to withdrawal will be made within five (5) business days from the time the Company is proven to have received notice of the withdrawal. Upon receipt of the withdrawal declaration, the Company is obliged to return the order amount to the consumer, provided the withdrawal request was made within three (3) days of purchasing the service and the service has not been consumed. The amount withheld by the bank as a transaction fee and any bank charges (if applicable) will be borne by the User/Recipient for the refund of the amount. The User/Recipient is liable to compensate the Company if they have used the service in any way other than necessary to verify its nature, characteristics, and operation before the withdrawal declaration. The right of withdrawal does not apply to digital products sold through the website.
The Company is not responsible for delays in the execution of the appointment or order due to circumstances that cannot be attributed to its fault or are caused by force majeure. As such, the Company is entitled to extend the time for execution. Examples of circumstances not attributable to fault include malicious attacks by third parties on the Company’s website, strikes, prolonged power outages, issues with third-party services affecting website operation (e.g., web hosting provider), problems with processing electronic transactions, etc. If such incidents last for more than one month, the sales contract may be canceled by either party without compensation.
The User/Recipient may immediately cancel any appointment booking or order that has not had the service activated. Cancellations are made with a corresponding request from the customer via email at info@myndfultalk.com or by phone at +30 2103000174.
An order cancellation can be made at any stage during the online ordering process by removing the digital product from the shopping cart or not completing the booking before the payment stage.
Once an order cancellation request is made, within 3 days, the full amount received by the Company from the transaction will be refunded to the User/Recipient (excluding any bank charges and third-party fees withheld to complete the consumer’s payment to the Company), provided that the order has not been executed or consumed.
Refunds for online sessions (individual or group) will only be made if a cancellation notice is provided at least 24 hours in advance. In the absence of cancellation notice, the online session will be charged normally.
Contracts for purchases via the website https://myndfultalk.com/ are governed by European and Greek law, particularly the regulations concerning contracts concluded at a distance (law 2251/1994, as amended, Law 4933/2022, Ministerial Decision 37997/15.5.2024, and the relevant legal framework). In the event of any dispute arising from the contractual relationship between the Company and the User/Recipient, an attempt will be made to reach an amicable settlement through negotiations. If a compromise solution cannot be found, the competent courts of Athens will have jurisdiction.
Article 6 – Regarding the Specialists/Partners of the Company
The Specialists/Partners of the Company correspond to the following specialties: Ψυχολόγοι/Psychotherapists, Κοινωνικοί Λειτουργοί, Midwives, Νοσοκόμαs, Επισκέπτης Υγείαςs, Φυσικοθεραπευτές, Διαιτολόγοι, Εργοθεραπευτές, Λογοθεραπευτήςs, Special Educators, Educators, Pharmacists, Doctors (of various specialties), Προπονητές, Mentors, Personal Προπονητήςs, Yoga/Pilates Instructors, Meditation/Mindfulness Instructors, Supervisors, Safety Technicians, Legal Advisors, Sign Language Interpreters. The partners of the Company are not employees of the Company and do not have an immediate or dependent employment relationship with it. Therefore, the Company bears no responsibility for any action or omission by its partners. The Company is not responsible for the suitability or correctness of the services provided by its partners, nor for whether the counseling services are appropriate, correct, or tailored to the needs of the respective client. The responsibility for the provided services, whether via chat or online sessions, lies solely with the Specialist/Partner. The Company makes every effort to ensure the quality of the services provided, but it does not control the quality of the counseling services provided during sessions with the Specialists/Partners. The Company verifies the information provided by the partners when they begin their cooperation with the Company, such as the existence of relevant degrees, professional licenses, and other required documents. However, the Company does not guarantee the accuracy or validation of these documents. The Specialist/Partner acknowledges and agrees that they are responsible for maintaining the confidentiality of their personal code and any other security-related information pertaining to their personal account on the platform. Therefore, the Company bears no responsibility for the misuse of the Specialist/Partner’s account by a third party if it results from a breach of confidentiality by the Specialist/Partner themselves. The Specialist/Partner agrees to immediately inform the Company in the event of unauthorized use of their personal account or any other breach of the account’s security terms.
Article 7 – Scheduling Appointments – Cancellations – No-Show for Scheduled Appointments
Free Sessions: The Company offers the first session for FREE for some of the services provided by the Specialists/Partners. The User/Client is informed about their right to book the FREE first session through the content of the corresponding service displayed on the company’s website as well as on its social media profiles. Once the User/Client proceeds with booking the first FREE session, they must be punctual for the scheduled appointment with the Specialist/Partner. In case the User/Client does not show up for the appointment, they have the right, if they notify in advance, to reschedule another free appointment. If they fail to show up for this rescheduled appointment, it is at the discretion of the company whether to keep the User/Client’s account active on the website or delete it.
Scheduling Appointments: The User/Client has the ability to schedule appointments through their personal profile on the Company’s website at the time set by the Specialist/Partner they are addressing. For scheduling, prepayment or an active subscription of the User/Client is required. Before each appointment starts, the client will be notified via their personal account on the company’s website. As a rule, appointments should start and end at the scheduled time. However, for flexibility, either the client or the professional can request a change in the start or end time of the appointment, as long as the change occurs within the same calendar day. This option is provided exclusively for the convenience of both parties and does not impose any responsibility on the Company for a lack of agreement or failure to complete the appointment. If the appointment cannot take place due to technical problems, the client must contact the Company to resolve the issue. If the problem is related to the client’s equipment or connection, the Company has no responsibility and is not obliged to take further actions. If the issue lies with the Company’s infrastructure, the Company is obliged to restore the service or reschedule the appointment after agreeing with the client.
Cancellation of Appointment by the User/Client: The User/Client can cancel a session up to 24 hours before the scheduled time, with a refund or renewal of Prepaid Sessions. Otherwise, the session will be charged. If the cancellation is made within the allowed timeframe, i.e., up to 24 hours before, the User/Client can reschedule the appointment without charge or request a refund for the session that was not carried out. Once an appointment is canceled and does not meet the cancellation criteria (notice up to 24 hours before), the appointment will be charged, and the rescheduled appointment will incur a new charge.
Cancellation of Appointment by the Professional: In case of cancellation by the Specialist/Partner or MyndfulTalk, the User/Client has the option to rebook with the same or a different Specialist/Partner without extra charge. If the Specialist/Partner cancels at the last minute, the User/Client is entitled to cancel their session at the last minute and reschedule it without being charged.
Change of Specialist/Partner: The User/Client has the right to request a change of Specialist/Partner if they deem that:
1. Their personal needs or preferences are not met: When the User/Client feels that the Specialist/Partner is not meeting their needs or expectations in terms of service quality.
2. There is a lack of professionalism or unprofessional behavior: If the Specialist/Partner demonstrates inappropriate or insincere behavior or does not respect the terms and values of the Company.
3. There is no chemistry or collaboration during the service: When the User/Client feels that communication or the therapeutic relationship with the Specialist/Partner is not effective or comfortable.
4. Insufficient expertise or experience of the Specialist/Partner: When the User/Client believes that the Specialist/Partner does not have the required expertise or experience to meet their needs.
5. Unjustified delay or failure in service delivery: If the Specialist/Partner does not provide services within the agreed-upon time or does not communicate with the User/Client.
The Specialist/Partner has the right to request that the Company refer the User/Client to another Specialist/Partner of the Company if they determine that:
1. The User/Client’s case requires specialized knowledge or skills: When the User/Client’s condition exceeds the capabilities or expertise of the Specialist/Partner, and collaboration with another Specialist is deemed necessary. 2. The collaboration is not effective or does not meet the needs of the User/Client: If the Specialist/Partner finds that the relationship with the User/Client is not progressing effectively due to a lack of chemistry, differing expectations, or goals.
3. There are serious personal or professional differences: When the relationship between the Specialist/Partner and the User/Client is burdened by serious personal or professional disagreements that hinder the effective provision of services.
4. There are ethical or professional behavior issues: When the Specialist/Partner believes that the User/Client’s situation may pose risks or violate ethical or legal guidelines and requires the management of another Specialist/Partner.
5. The User/Client’s condition requires intervention from other specialties: When the Specialist/Partner believes that the User/Client’s situation requires the involvement of another professional (e.g., psychiatrist, psychologist, doctor, etc.) for proper support.
Cancellation of Appointment by the Company: If the User/Client requests an appointment and makes the booking and payment, and it is determined that they do not meet the support criteria provided by the website through the Specialists/Partners, the Company has the right to refuse to connect the User/Client with the Specialist/Partner, with a refund. If the User/Client attends a first appointment and the Specialist/Partner evaluates the condition of the User/Client and identifies contraindications to continue the online service, the User/Client will be notified by the Specialist/Partner, and the service will be discontinued by the Company. This means that the Company will not assign another Specialist/Partner to the User/Client.
Contraindications for Providing Services via MyndfulTalk: The website provides supportive guidance and counseling services, but it does not replace evaluation, diagnosis, or treatment services provided by healthcare units or other specialized institutions. If it is determined that the user needs medical, psychiatric, or other professional intervention, they are advised to contact an appropriate healthcare provider or medical professional immediately.
The following is a list of contraindications for providing online services by the Company through its Specialists/Partners:
1. Severe or urgent medical conditions: Such as cardiovascular diseases, respiratory episodes, or injuries requiring immediate medical care, etc.
2. Severe psychiatric disorders: Such as psychosis, bipolar disorder, psychotic or severe anxiety disorders requiring medical or psychiatric intervention in a hospital setting.
3. Suicidal tendencies or self-harm: When there is a risk to the user’s life or behaviors that threaten their physical well-being.
4. Emergency situations requiring immediate physical intervention: Such as accidents, severe injuries, poisoning, or any condition that requires immediate professional medical assistance.
5. Disorders or diseases requiring a physical examination: Such as chronic or sudden illnesses requiring a medical diagnosis or clinical examination. 6. Necessary therapeutic programs or rehabilitation programs: When the user needs special treatment, physiotherapy, or rehabilitation that can only be provided with physical presence and monitoring.
7. Diseases requiring special diagnostic tests: Such as laboratory tests, radiological diagnoses, or other medical procedures that cannot be carried out through online services.
8. The website does not replace the need for hospitalization, surgeries, or specialized treatments requiring physical presence in medical units.
9. Mental or physical conditions requiring hospitalization: Such as severe psychiatric crises, physical illnesses, or addictions requiring immediate treatment in a clinical or hospital environment.
10. Lack of parental consent: When the user is a minor and there is no necessary consent from parents or guardians to provide the services.
11. Inability to cooperate: When the user is unable or unwilling to cooperate with the therapist or doctor.
12. The online services provided through the Company’s website do not include medical procedures such as issuing certificates, attestations, or prescriptions, as these require physical examination and are the responsibility of doctors or other health professionals in appropriately equipped facilities.
No-Show of User/Client for Scheduled Appointment: In case the User/Client does not show up, they must contact the Company as soon as possible via e-mail or phone to explore the possibility of rescheduling the appointment. The rescheduling will be subject to the cancellation policy terms from the client’s side, as mentioned above. If the client does not show up and the appointment is not carried out, the appointment is forfeited without the right to compensation.
No-Show of Specialist/Partner for Scheduled Appointment: In case the Specialist/Partner does not show up for the scheduled appointment, they must contact the Company as soon as possible. If the appointment does not take place, the User/Client can reschedule it with either the same Specialist/Partner or a different one. If this is not possible and the client does not wish to carry out the session, they will be refunded for the appointment that was not carried out, provided that the Specialist/Partner is proven responsible for the non-performance of the scheduled appointment.
Article 8 – Termination and restriction of Provided Services
The Company reserves the right to suspend or discontinue any part or all of the services it provides, at any time and without prior notice, without being held liable to the user or any third party. The Company, subject to all of its legal rights, also reserves the right to limit, temporarily suspend, or permanently discontinue access to part or all of the platform, either for users/clients or for specialists/partners (e.g., psychologists or other professionals), at its sole discretion, providing justified notification to the affected service recipients regarding the reasons for which the content restriction was imposed In particular, in case of a violation by the user of the terms and conditions of use or the Company’s Privacy Policy, the Company may disconnect the user’s personal account either temporarily or indefinitely or proceed with a permanent deletion of the account, until the user fully complies with the terms and conditions. In such a case, the User/Client is not entitled to any compensation or refund for the interruption or limitation of services, unless the Company decides otherwise, at its sole discretion.
In the event of permanent discontinuation of services by the Company, the user/client or the Specialist/Partner has the right to request the deletion of their profile and related information from the platform by submitting a written request to the Company. The Company is obligated to complete the permanent deletion of the profile and all related information within the timeframe specified by the applicable data protection laws (for example, Law 4577/2018, Regulation (EU) 2016/679 of the European Parliament and Council for the protection of personal data (GDPR)).
Each user must notify the company if they become aware of the existence of any illegal content on its services in order to facilitate the company in correcting the content.
The company provides free access to the company’s internal complaints mechanism via email info@myndfultalk.com in which users may submit complaints against decisions to restrict the content of the platform within six (6) months from the restriction incident.
Article 9 – Intellectual Property
The entire content of the website https://myndfultalk.com/, excluding the profile information of specialists/partners and the published articles or other content they provide, constitutes the intellectual property of the Company and is protected under applicable Greek Law (Law 121/2000 (Official Gazette 57/A) on copyright). “Website content” refers to all trademarks, logos, images, photos, icons, names, titles, texts, and other elements related to the operation of the website. Regarding the aforementioned content, any use (including, but not limited to, reproduction, distribution, publication, modification, or exploitation in any manner) is strictly prohibited without the prior written consent of the Company.
The profile details published by the Partners-Specialists (e.g., psychologists, social workers, etc.) as well as the content of articles or other publications belong exclusively to the respective specialists and are protected as their personal intellectual property. The Company reserves the right to make modifications or corrections to the content provided by the partners, such as correcting spelling or grammatical errors, shortening phrases for clarity and conciseness, improving the profile’s image, or removing references to external websites or contact information. In any case, the Company assumes no responsibility for the content, accuracy, or correctness of the information provided by the Partners/Specialists, as the Company only makes limited corrections to the initial data provided by the Specialists/Partners. All elements related to the profiles of the Partners/Specialists and the articles submitted for publication, after the aforementioned modifications or corrections, are published on the Company’s platform. If the partner-specialist wishes to modify or delete any of the aforementioned elements, they must submit a written request to the Company, which will evaluate the request in accordance with its procedures.
The website https://myndfultalk.com/ may include hyperlinks to third-party websites to facilitate user navigation. The third-party websites to which the hyperlinks lead are subject to the terms of use, privacy policies, and other legal processes of the respective websites. Therefore, the Company is not responsible for the content, accuracy, or reliability of these websites, nor for any services or transactions carried out through them. If the User/Client or the Specialist/Partner believes that any content on the Company’s website violates applicable law or intellectual property rights, they have the option to submit a written report and send it to the email: info@myndfultalk.com. The report will be examined based on the criteria set by the law, and if the necessary conditions are met, the Company will take the required actions.
Article 10 – Limitation of Liability
The Company does not provide any guarantee regarding access to the services offered through the platform. Specifically, the Company does not guarantee uninterrupted and flawless operation or error-free functioning of the provided services. The Company makes every effort to protect the platform and all means it uses from viruses or other harmful files and/or programs, but it cannot guarantee that it will never be affected by such elements. Additionally, the Company does not guarantee that the platform and all other means it uses will be fully compatible with the device, hardware, and software of each user or specialist.
Users and specialists agree and accept that the Company may modify, temporarily suspend, or permanently discontinue the operation of the entire platform or parts of it, with or without prior notice. The Company cannot control or guarantee the proper functioning of telecommunications means, internet connectivity, and all technical means used by the users and specialists. Therefore, the Company assumes no responsibility for any kind of damage arising from the above reasons. Users and specialists agree to use the services “as they are” and assume responsibility for the use of the provided services.
The User/Client acknowledges and accepts that the Company is not directly or indirectly liable for any damage that may arise from the inadequate or non-performance of the obligations of the Advisors/Partners. Furthermore, the Company is not liable for any indirect, incidental, consequential, or special damages, regardless of how they arise.
The user understands that the Company acts exclusively as an intermediary to facilitate communication with Specialist Partners who provide Specialist Services. The Company does not evaluate the suitability, legality, or qualifications of the Advisors and does not guarantee the quality or effectiveness of the services provided. The user waives any claims or demands against the Company regarding issues arising from their relationship with the Specialist Partners, their actions, or any omissions. The Company does not get involved in disputes or negotiations between the user and the Advisors and is not responsible for any disagreements or consequences resulting from their collaboration. The user accepts that the responsibility for decisions regarding the services received via the Software rests solely with them. The Company does not guarantee or evaluate the legality, quality, or reliability of the Advisors. The user accepts that they have no right to file any claim against the Company concerning the use of the Software or the Specialist Services they receive.
The Company’s liability for any damage related to this Agreement or the use of the Software is limited to the maximum amount the user has paid through the platform in the three (3) months preceding the date the claim is submitted.
Users and specialists are responsible for any destruction or damage caused to the services provided by the Company, the Company’s information systems, or for any data leaks or loss, if the above were caused by the use of the user’s or specialist’s login details, or any other person who gained access due to negligence by the user or specialist.
The Company does not guarantee or assume liability for the continuous and uninterrupted operation of its services through the Platform, especially when this is due to actions, omissions, or errors of third-party providers (e.g., disconnection from the network, system maintenance, malicious actions, and attacks on third-party networks, etc.).
Similarly, the Company is not liable for potential poor quality of the connection between the user and the specialist, which is due to the speed of the third-party provider’s network or the means they use for their connection.
Article 11 – Final Provisions
In the event that any provision of these terms and conditions of use is deemed invalid, it will not affect the validity of the other provisions, which will remain in full force and effect. The content provided through the terms and conditions of use is considered a set of binding terms that all users and specialists must comply with.
The provisions of these terms and conditions of use are governed and interpreted in accordance with Greek Law. Any disputes arising from the application of these terms and conditions will be attempted to be resolved out of court. However, if this is not possible, the competent courts of Athens are designated as the appropriate jurisdiction. The Company reserves the right, through its systems and software, to undertake any of the following actions, including but not limited to: (a) to record and store any communication between the visitor/user and the Company, including e-mail correspondence and questions and answers to specialists, (b) to investigate any complaints in cases where a communication does not comply with the terms of use and conditions of the Company, and at its sole discretion, to withdraw or request the withdrawal of such communication, (c) to withdraw communications and data/information sent by the user that are considered offensive, illegal, or inappropriate, or which do not comply with the terms of use and conditions of the Company, and (d) to delete registered members who do not comply with the terms of use and conditions of the Company, after a related warning, without any further responsibility or compensation for the Company.
Article 12 – Personal Data and Privacy Protection
Regarding privacy protection and the management of personal data, please refer to the section “Privacy Protection/Personal Data Policy” (Link), which is an integral part of these terms of use.
Contact If you have any questions or need clarifications, please contact the Company at the phone number: +30 2103000174 or via email at info@myndfultalk.com.
The MyndfulTalk Team